General Terms:
Fur Everything Pawfect reserves the right to update the rules when necessary, and the updated version will be published on www.fureverythingpawfect.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Fur Everything Pawfect immediately. All buyers are deemed to accept the rules if they are using the services provided by Fur Everything Pawfect. Fur Everything Pawfect' policy shall prevail.
For after-sales issues, buyers should file a return & refund request within 20 days of the delivery date. The period of the return & Refund request filed exceeds. Fur Everything Pawfect reserves the right not to provide any after-sales service after that time.
Before an order is shipped out, the buyer has the right to apply to cancel the order by contacting Fur Everything Pawfect via fureverythingpawfect.com/contact-us
If Fur Everything Pawfect cannot fulfill the buyer's order within the order processing time, under the condition but not limited to no stock or other conditions, Fur Everything Pawfect has the right to cancel and refund the order.
If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, Fur Everything Pawfect has the responsibility to offer the buyer a prepaid return label within 3 business days to return damaged/broken goods. Fur Everything Pawfect should refund the buyer when the return shows as in transit on the logistics website with the provided prepaid return label.
Fur Everything Pawfect shall not accept after-sale requests for "non-defective remorse returns", and has the right to accept or reject the request. Fur Everything Pawfect will abide by the policy under this condition.
If Fur Everything Pawfect accepts the after-sale request for the reason type of "non-defective remorse returns" and requires to deduct a "restocking & repacking fee", under Fur Everything Pawfect's policy restriction, the "restocking & repacking fee" in total deducted shall not exceed 35% of order total price.
Fur Everything Pawfect shall not require a warranty, like whether to provide a warranty or not, or the way of warranty handling with.
Fur Everything Pawfect shall restrict with the refund time and redelivery time under the condition, included but not limited to order should refund based on the policy, agree on refund or redelivery between Fur Everything Pawfect and buyer or others, Fur Everything Pawfect must refund not more than 3 business days, or redelivery not more than 5 business days.
Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to Fur Everything Pawfect. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, Fur Everything Pawfect has the right to reject the return and refund request.
Whether the evidence is compelling or not will ultimately be determined by Fur Everything Pawfect Under Various Circumstances:
1. Refund Request Timing
The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).
Return & Refund Type Fur Everything Pawfect Rules
For Unshipped Orders
The Return & Refund request is made after the stated processing time. Fur Everything Pawfect will refund the order. The Return & Refund request is made within the stated processing time.
Fur Everything Pawfect has 3 business days to process the request after the buyer submits it. If Fur Everything Pawfect fails to process (accept or reject) the refund request within 3 business days, Fur Everything Pawfect will refund the order.
Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.
For Shipped Orders
The Return & Refund request is made after the order has shipped. Fur Everything Pawfect has 10 business days to process the request after the buyer submits it. If Fur Everything Pawfect fails to process (accept or reject) the refund request within 10 business days, Fur Everything Pawfect will refund the order.
2. Goods Returned in Transit
If the package is sent back to Fur Everything Pawfect during transit for any reason, and the buyer applies for a refund, Fur Everything Pawfect should refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, Fur Everything Pawfect should begin redelivery within 5 business days of the request date.
3. Goods Destroyed in Transit
If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, Fur Everything Pawfect should refund the order within 3 business days of buyer's refund request, or redelivery within 5 business days of the request. The following steps must be followed when creating this type of request.
a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
b. Screenshot of the e-mail or dispute received, including name, date, and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
c. The products need to be returned to Fur Everything Pawfect if our Dispute Team asks for a return in Disputes.
Except for the important interpretation, Fur Everything Pawfect will make a refund, resend, or accept the return for any of the following cases:
3.1 Orders Delayed
Orders are lacking tracking information, in transit, pending, or expired 60 days after orders departed from the Fur Everything Pawfect warehouse. The following countries and shipping methods may be different:
a. For orders shipped to the USA, it will be counted 45 days after the orders departed from the Fur Everything Pawfect warehouse.
b. For Brazil, it is after 110 days counting from the date that the order departed from the Fur Everything Pawfect warehouse due to the strict customs clearance in Brazil.
c. For Fur Everything Pawfect Packet Liquid Line to all countries, Fur Everything Pawfect will deal with your dispute for delayed orders after 100 days from the date that the order departed from Fur Everything Pawfect' warehouse.
d. For some special shipping methods, Fur Everything Pawfect cannot deal with your disputes. (See the following important interpretation)
Notes:
Sometimes, the order had arrived at the nearest post office to the buyer and was pending because of an insufficient address, the package was unclaimed, no such number, etc. It will be much more convenient for clients to contact the local post office or go to the post office for delivery.
Due to such conditions as national realities, phone numbers, and religious beliefs in Israel, packages will normally be delivered to self-pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for clients to contact the local post office or go to the post office for delivery.
Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, Fur Everything Pawfect will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee of a positive result.
3.2 Orders not Received
Fur Everything Pawfect will not deal with the refund or resend if the tracking information shows the order has been delivered.
a. If clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.
Notes:
a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, Fur Everything Pawfect takes no responsibility if products have been lost.
b. If the logistics company provides return service to US, Fur Everything Pawfect will put the products in your private inventory and will not refund them when we receive the returned items.
c. Fur Everything Pawfect cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.
3.3 Products Damaged
Fur Everything Pawfect offers a full refund or a replacement if the packages arrive badly damaged.
Fur Everything Pawfect offers a partial refund or a replacement if packages arrive partially damaged (except thread, slightly wrinkled, small scratches etc.).
Notes:
a. For fragile products, a refund is highly recommended.
b. For damaged packing boxes, Fur Everything Pawfect cannot offer any refunds or other after-sales services due to the long-distance international delivery.
c. For ordinary electronic products, your clients shall complain or open a dispute with you within 30 days after the packages are delivered.
d. For service products, Fur Everything Pawfect refunds you the cost of the product, which is the price in the US market. Otherwise, Fur Everything Pawfect will not take any responsibility for them.
3.4 Incorrect or Missing Products
Fur Everything Pawfect has a strict quality control process before products are dispatched.
Fur Everything Pawfect will deal with incorrect or missing products as follows:
a. For incorrect products, Fur Everything Pawfect offers a full refund or replacement.
b. For products with wrong color, size, which don't affect product function, etc., Fur Everything Pawfect offers a refund or resend if you provide a screenshot of your complaint, including name, content, and date.
c. For parts missing that don't affect product function, Fur Everything Pawfect may refund partially or resend the missing part; for parts missing which affect product function, Fur Everything Pawfect will resend the product only.
d. For accessories, Fur Everything Pawfect will resend the accessories.
Notes:
For size problems, Fur Everything Pawfect would appreciate it a lot if you could measure the product according to the correct measurement method and provide us with a photo of the measurement. Then, our dispute team will deal with your disputes quickly.
4. Wrong Receipt Information
If the buyer puts the wrong receipt information on an order, the buyer should contact us via fureverythingpawfect@gmail.com to request that we update the order with the correct receipt information.
Please note that the receipt information correction or order cancellation is not guaranteed.
If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.
If the goods have been delivered to the wrong recipient, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, Fur Everything Pawfect shall refund the order within 3 business days of receiving the goods, as buyer’s refund request, or begin redelivery within 5 business days of receiving the goods. Please note that the buyer will additionally be in charge of the redelivery fee.
If the order cannot be corrected or returned, the buyer will bear the losses.
5. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)
If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), the buyer should provide a refund or redelivery request with valid proof (photos/videos of the goods received that show the problem clearly). After the buyer files a request on Fur Everything Pawfect, Fur Everything Pawfect should check the proof and give a response within 3 business days.
If the proof checked by Fur Everything Pawfect is not showing the problem clearly and or if the proof checked by Fur Everything Pawfect is not showing the problem clearly, the proof is invalid, and Fur Everything Pawfect has the right to reject the buyer's refund request.
If the buyer's proof shows a problem clearly after being checked by the Fur Everything Pawfect, the proof checking time shall not more than 3 business days, and if the goods need to be returned to get a refund, Fur Everything Pawfect should provide the buyer with a prepaid return label within 3 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 3 business days. If the goods don't need be returned, Fur Everything Pawfect should refund the order within 3 business days of the refund request.
If proof is valid, and the buyer requests redelivery, Fur Everything Pawfect should redeliver within 5 business days of proof approval. Please note Fur Everything Pawfect has the right to refund orders if the redelivery products are out no stock, or buyers can reorder products when the products are restocked.
5.1 Incorrect or Missing Products
Fur Everything Pawfect has a strict quality control process before products are dispatched.
Fur Everything Pawfect will deal with incorrect or missing products as follows:
a. For incorrect products, Fur Everything Pawfect offers a full refund or replacement.
b. For products with the wrong color, size, which don't affect product function, etc., Fur Everything Pawfect offers a refund or resend if you provide a screenshot of your client's complaint, including name, content, and date.
c. For parts missing that don't affect product function, Fur Everything Pawfect may refund partially or resend the missing part; for parts missing which affect product function, Fur Everything Pawfect will resend the product only.
d. For accessories, Fur Everything Pawfect will resend the accessories.
Notes:
For size problems, Fur Everything Pawfect would appreciate it a lot if you could measure the product according to the correct measurement method and provide us with a photo of the measurement. Then, our dispute team will deal with your disputes quickly.
5.2 Service Products
Service products apply to the following interpretation.
a. Any disputes arising from products damaged or shipping delayed, Fur Everything Pawfect may not refund the product cost.
b. Any disputes arising from bad quality, Fur Everything Pawfect may not be accepted as the supplier is not Fur Everything Pawfect .
c. For service products without Fur Everything Pawfect quality checking inspection, Fur Everything Pawfect may not accept disputes.
6. Logistics Issues
6.1 Invalid tracking information
If Fur Everything Pawfect verify that the tracking number is wrong, and Fur Everything Pawfect fail to provide the correct one within 4 business days, Fur Everything Pawfect will refund the order.
6.2 Untimely Tracking Info Updates
If there is no update of the tracking info for more than 7 business days after the label is created, showing on a logistic website, and the buyer applies for a refund, Fur Everything Pawfect requires a refund order within 3 business days after the buyer's request.
Note: this clause is not applicable for special times/periods such as holidays, COVID-19, abnormal weather, or other abnormal situations.
6.3 Too-long of Shipping Period
If the transit time exceeds the estimated delivery time by 10 days or more and Fur Everything Pawfect fails to provide any valid tracking or updated info, the buyer may apply for a refund. Fur Everything Pawfect requires a refund order within 3 business days, as the buyer requests.
Note: this clause is not applicable for special times/periods such as holidays, COVID-19, abnormal weather, or other abnormal situations.
6.4. Shipping Method Limits
Some shipping methods are not trackable when orders arrive at some Countries, States, or Cities. Fur Everything Pawfect lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods to some countries, including:
PostNL、Electric PostNL、Packet Eub、Packet Postal Route、Packet Postal、Packet Railway Economy.
Notes:
When choosing certain shipping methods, the remote addresses will be charged additional costs.
6.5 Force Majeure
Fur Everything Pawfect takes no responsibility for any product damage or shipping delay caused by an act of god, including but not limited to epidemic situations, international situations, strikes, wars, earthquakes, floods, viruses, storms, heavy snow, or customs inspection. However, Fur Everything Pawfect will notify you by fureverythingpawfect@gmail.com.
6.6 Destination Limits
Due to limited international transportation, Fur Everything Pawfect will not accept any disputes when your orders are shipped to the following countries:
Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.
7. Other
When encountering holidays, COVID-19, abnormal weather, or other abnormal situations, the buyer shall contact us through fureverythingpawfect@gmail.com.
Fur Everything Pawfect will try its best to assist buyers in these special circumstances in a timely manner. After notifying Fur Everything Pawfect, Buyers should expect a decision from Fur Everything Pawfect on these types of issues no later than two weeks.
Fur Everything Pawfect takes no responsibility for any product damage or shipping delay caused by the acts of god, including but not limited to: epidemic situations, international situations, strikes, war, earthquake, flood, virus, storm, heavy snow, or customs inspection. However, Fur Everything Pawfect will notify you by fureverythingpawfect@gmail.com.
7.1 Return
Products can be returned to Fur Everything Pawfect US warehouses only. But we do not suggest returning products to our warehouses, because the international shipping cost is high and it takes at least 3 months to arrive at Fur Everything Pawfect US Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.
a. If you indeed want to return the products, please email Fur Everything Pawfect, and someone will respond to you within 1 to 5 business days.
b. Please return products within 10 days after receiving the products and after speaking with someone at Fur Everything Pawfect.
7.2 Order Cancellation
For order cancellations, Fur Everything Pawfect offers a full refund before products are processed by the warehouses.
a. After payment, POD orders cannot be canceled as it is customized.
b. After payment, pre-order inventory orders cannot be canceled as they are special products and only available for you.
c. After payment, video and photo orders cannot be canceled as Fur Everything Pawfect has planned and prepared for you after payment.
7.3 Deadline of Opening Dispute
You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.
7.4 Unacceptable Disputes
Fur Everything Pawfect shall not accept any unreasonable disputes, including but not limited to:
a. The buyer does not like it.
b. The product description is not real.
c. Products smell unusual.
d. The buyer ordered the wrong items or SKU.
e. The shipping address was provided incorrectly.
f. Product difference was negotiated in advance.
g. Tracking information deleted by logistics companies or local post offices.
h. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.
8. Attention
If buyers are unsatisfied with the solution to the order's after-sale issues, buyers have the responsibility to open a dispute with Fur Everything Pawfect to help deal with the after-sale issues.
